Great customer Service

Great customer Service

I went with a bunch of coworkers, and we had an excellent time. The rooms were clean, and they supplied everything we had. Breakfast is continental but should you require anything additional you can ask, and they’ll provide.


We only came back in Isla Mujeres, This was a lovely spot to stay, comfy, clean, the staff is beautiful. Right off we were obtained by Israel and Mayte in the reception that they give us lots of information about where to go to eat beverages and places to see our room was always clean, and the location of the resort is excellent, the breakfast will be okay. All the team were really amazing – one of them recommended a cozumel atv tour near our hotel, the cleaning team does an excellent job every day, we’ll definitely be back here.

Fantastic place. It’s centrally situated near downtown Isla Mujeres (5 min walk). Lots of restaurants in walking distance along with a golf cart lease next door to the resort.

You can’t beat the location of the resort. The hotel room was clean and a significant shower; air conditioner was in good working condition. Beautiful little pool and great free continental breakfast in the afternoon. I’ll certainly stay again.

Stayed here for six days in April to a family excursion with two little kids and the room was clean and comfortable enough for most of us. The continental breakfast helped us every morning to find some small meals in our bellies before heading out to our daily experiences and deciding on which to have brunch or lunch!

The staff was amiable and quite helpful also. We had a problem with our secure (mostly my fault), and the front desk team solved the issue for all of us at no time. Overall we’re delighted with our stay, and we could wait to return to Isla!

Outstanding service in this hotel! We were bombarded with complete welcoming setting by 2 team members: AsunciĆ³n and Santiago. Excellent staff who assisted us with what we had. Provided tips for meals and others. I must say I have not felt this welcome earlier. Rooms were pleasant and clean. Might need newer mattress quilt, maybe just a small painting on the walls but overall quite happy. No difficulties with sound.

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